Refunds and cancellations

Last updated 31 October 2026

Refunds are never automatic. You ask, we check each request by hand, and if we approve it we send the money back through Razorpay.

When you get a full refund

If you ask within 7 days of paying and no family has replied through an RSVP link yet.
After that, only if the invitation doesn't work as described and we can't fix it within 3 working days of your message.

How to ask

Email support@envitly.com or message us on WhatsApp at +91 94250 54680 from the email or phone you used. Include the invitation's link and, if you have it, the payment id from your receipt. We reply within 2 working days.

What happens next

An approved refund goes back to the original payment method within 5–7 working days. Your bank may take longer to show it.
A refunded invitation goes offline. On Gold and Diamond, the other side's invitation that came with the plan goes offline too.
We can't refund to a different account or in cash.

Cancelling

There is nothing to cancel: there is no subscription and nothing renews. You can unpublish your invitation at any time and publish it again later, free. Unpublishing is not a refund.